FAQsPRODUCT INFORMATION Most of our products are printed on 100% FSC certified paper (the rating for the most environmentally friendly papers. We print and assemble all items in the USA, using mostly local vendors. DELIVERY & SHIPPING Turnaround time is typically 2-5 days. During trade show season, shipping times may vary. All orders are shipped from Dallas, Texa via UPS Ground service unless otherwise requested. We currently ship within U.S. and Canada. Orders shipped to Canada, Alaska and Hawaii will be charged at international shipping rates. MINIMUMS Opening order is $200.00. All re-orders require a $50 minimum, per item minimum vary per product. TIME FRAME If an item is in stock, it will ship within 2-5 business days. ORDER STATUS & TRACKING Please contact. customer service at 1(800)445.5582 and we would be glad to assist you. Monday-Friday 9-5 CST BACKORDERS Backorders are shipped within 2-6 weeks. Contact customer service if you have specific questions. PRODUCTS All RB products are designed and directed by Rosanne and other artists here in the USA CHANGES & CANCELLATIONS All orders are printed especially for our customer. Therefore, all orders are considered a "custom" order and can only be changed or cancelled within 24 hours of placing an order via phone or email to orders@rosannebeck.com. ASAP orders cannot be changed or cancelled. QUESTIONS? Contact us at 1(800)445.5582, Monday-Friday 9-5 CST or via email at orders@rosannebeck.com Or you may also fax us at 214.572.6897 |